Our Commitment to Privacy
At IntakeAccess.ai, we take your privacy seriously. This policy describes how we collect, use, and protect your information when you use our SMS communication services for healthcare intake and appointment reminders.
📱 SMS Program Overview: We send appointment reminders and intake form links via SMS to patients who have provided explicit consent.
Information We Collect
We collect only the information necessary to provide our healthcare communication services:
- Phone number - to send SMS reminders and intake links
- Name - to personalize your healthcare communications
- Appointment information - dates, times, and provider details
- Consent records - documentation of your opt-in to receive messages
How We Use Your Information
- Send appointment reminders via SMS
- Deliver intake form links before appointments
- Enable two-way communication for appointment confirmation
- Comply with healthcare communication requirements
Your Consent
You explicitly consent to receive SMS messages by:
- Checking a box during the intake process at your healthcare provider's office
- Texting START to our number to opt in
- Creating an account on IntakeAccess.ai and agreeing to receive communications
Data Sharing
We do not sell or share your information with third parties for marketing purposes. Your information is only used for the healthcare communications you've consented to receive. We may share information with your healthcare provider as necessary for your care.
Data Security
We implement appropriate technical and organizational measures to protect your information, including encryption and access controls, in compliance with healthcare privacy regulations.
Your Rights
You can:
- Opt out anytime by texting STOP
- Request help by texting HELP
- Contact us at privacy@intakeaccess.ai with questions
Contact Us
If you have questions about this privacy policy, please contact us at:
📧 privacy@intakeaccess.ai
📞 205-855-4545